It is therefore important, make a survey addressed to the members of the company, as well as an assessment of the information that the organization is developing as a result of its current activity. The survey helps to know the changes that de should carry out in programs of the company, policies and behavior of management, in order to support the process of total quality. With this the authors specified, shall be determined if the employees are available to participate in the culture for total quality. He says, that corresponds to management the work of introducing the idea of quality in the cultural code of the company and the habit of continuous improvement, to do this, management must establish a vision or desired state of the company’s future, as well as their strategic elements Basic to the achievement. It is obvious, that probably change that will be generated will cause some disadvantages, everything will depend on how the management enter change and encourage people to participate more, when you are already accustomed to an organizational culture that has been operating for some time. This often causes distortion in the behaviour of the people components of the organization.
. Llorens, both sources, indicate that a large number of studies of organizational culture focused on cultural change. Many raised the following questions: does the current organizational culture is like and what are slab gaps between it and the culture needed? Should the organizational culture be like if you want to support the Organization’s strategy plan of action should be executed to reduce cost gaps? Personally, we consider the importance of ir explaining, pointing to the resource, the benefits arising from the changes, be open to their views, give answers to your questions and highlight the relevance which means to empathize with the change and support what total quality provides. Indicates us that they filmed, Saxton, and Serpa (1985) suggest that when the cultural change involves changing the rules of conduct, that can occur with relative ease since the members of the organization can articulate behaviors that are required for the current success, in contrast to the required so far.